Crucial Conversations

Get Unstuck with Best Practice Skills for High-Stakes Interactions

Whenever you're not getting the results you're looking for, it's likely that a crucial conversation is keeping you stuck. Whether it's a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship, if you can't talk honestly with nearly anybody about almost anything, you can expect poor results. Make crucial conversations skills your best practices and everything gets better.

In this two-day workshop participants will learn to:

• Identify the conversations that are keeping you from your desired results.
• Identify and improve your communication weaknesses.
• Speak persuasively, not abrasively, no matter what the topic.
• Create an environment that is safe for others to share their honest opinions.
• Deal with people who either clam up or blow up.
• Gain control of your own emotional responses.
• Speak frankly without risking everything.
• Disagree without being disagreeable.
• Influence without exerting force.

This program is based on the New York Times Best Selling book by the same title.  Barbara is the Broward County Associate of Vital Smarts and a certified instructor of this breakthrough program.

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